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Fresh Support

 

Providing comprehensive, failsafe IT support is in our DNA. We’ve been doing it successfully since day one. Essentially, we’ll supply exactly the right level of technical support for your company, whether this means a full time dedicated technician or a remote helpdesk contact from our London-based team.

We find that most companies prefer to pay a fixed monthly fee that covers all their IT support, which includes unlimited helpdesk calls, onsite visits and expert consultation.

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HELPDESK

It’s a classic Fresh combination. Our London-based helpdesk technicians are highly experienced, knowledgeable and ready for your call, and to make their efforts count, we use the best helpdesk software available. The result is that every ticket is dealt with quickly and efficiently. Naturally we ask for feedback after each issue is resolved and currently that feedback satisfaction score is 100%…

Facilities Management

Our ultimate support package involves providing a full time professional technician. They will answer everyday questions, solve issues and function as a full-time member of your own team. We also ensure that you’re covered for holidays and sick leave, plus, your technician constantly enjoys the full back up of the Fresh team if there’s a problem they can’t solve alone. There is simply no compromise, because you enjoy all the benefits of a dedicated expert, with the total support that only comes from an extensive and diverse team. Looking at the bigger picture, we also supply you with IT management, planning and consultation.

Regular Maintenance

At Fresh we believe that traditional regular maintenance visits are essential, although they seems to be an increasingly rare practice. Most of our support plans include a visit at least once a month, firstly to make sure everything is working as it should, but also to speak with your staff and discuss any problems they might have. This level of face-to-face commitment is one of the ingredients that sets us apart.

Testimonials

A part of the project team for our office relocation, Fresh had to relocate and integrate over 40 servers and over 350 workstations from 4 locations. They project planned and delivered on time and on budget. They where efficient, collaborative and a great part of the team.

Matthew Brown - Operations Director | Karmarama

RELATED ARTICLES BLOG

New Site

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We have a new website! Our old one was looking a bit long in the tooth so we’ve updated. It’s bright, really bright, and Fresh obviously. One thing our old site didn’t have was an area for communicating news and company changes. With this new blog section that’s all changed. On here you’ll find updates […]

Posted: 2017-07-04
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